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Buyer Assist Consultant (Diagnostics) at 54gene

Diagnostics Marketing Manager at 54gene - Buyer Assist Consultant (Diagnostics) at 54gene

Customer Service

Buyer Assist Consultant (Diagnostics) at 54gene

54gene was based in 2019 by Dr. Abasi Ene-Obong to deal with the numerous hole within the world genomics market; Almost 90% of genetic materials utilized in pharmaceutical analysis is Caucasian. Solely 2% is African, even if Africans and other people of African ancestry are extra genetically numerous than all different world populations mixed.

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We’re recruiting to fill the place beneath:

Job Title: Buyer Assist Consultant (Diagnostics)

Location: Lagos

Job Sort: Full Time

Division: Gross sales

Stories to: Gross sales and Buyer Assist Director

Trade: Biotechnology

Job Description

  • The Buyer Assist Consultant (Diagnostics) is accountable for offering superior service with every buyer interplay in a pleasant and well timed method.
  • S/he manages prospects queries and complaints by sustaining a excessive degree of ordinary that help 54gene’s repute.
  • They collaborate with all departments to develop a framework for wonderful help and drive environment friendly first response time, common response time, whole deal with time for the Diagnostics enterprise.

Important Capabilities

  • Talk with prospects by varied 54gene channels (chat, cellphone and e-mail)
  • Handle the platforms because it pertains to resolving buyer points (ticket opening)
  • Present a primary step decision of customer-related points because it pertains to Diagnostics platforms points (shoppers and suppliers)
  • Maintain document of buyer interactions, transactions, feedback and complaints
  • Escalate points to numerous departments and coordinate the implementation of corrective measures associated to Diagnostics platforms (shoppers and suppliers)
  • On an ongoing foundation, generate insights that information and enhance 54gene’s picture amongst shoppers
  • Present suggestions to numerous departments on the effectivity of the customer support course of
  • Guarantee buyer satisfaction and supply skilled buyer help
  • Keep a constructive, empathetic {and professional} angle towards prospects in any respect time
  • Periodically survey prospects to determine prospects notion on 54gene’s strengths and alternatives within the Diagnostics market in Nigeria
  • Reply promptly to buyer inquiries and supply customer support ranges throughout the framework of “Going the Further Mile”, however to not the detriment of 54gene.

Necessities

Schooling & Certifications:

  • Excessive College Diploma, basic training diploma or equal.

Information, Expertise & Talents:

  • Potential to remain calm when prospects are upset
  • Comfy utilizing computer systems
  • Good listening abilities
  • Robust problem-solving abilities, consideration to element and skill to follow-through
  • Potential to speak with numerous audiences, internally and externally
  • Potential to construct rapport and join with folks
  • Stable understanding of shopper behaviors and business traits
  • Proficiency in Microsoft Workplace and CRM/consumer database software program techniques
  • Understanding of diagnostics and the science focus of the enterprise
  • Potential to thrive in a posh, cross-functional and science-driven surroundings
  • Cross-cultural competency; potential to work with a various group
  • English fluency; fluency in Yoruba, Igbo and/or Hausa might be a plus

Expertise:

  • 1-Three years’ expertise within the medical subject (as a medical or diagnostics consultant)
  • Earlier expertise in buyer help could be a plus

Utility Closing Date

Not Specified.

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