Gotv not showing after subscription

If your GOtv subscription is active but you are not receiving any channels, there could be a few possible reasons for this issue. Here are some steps you can take to troubleshoot the problem:

1. Ensure your subscription is active: Double-check that your subscription is indeed active by confirming your payment status. You can do this by logging into your GOtv account online or contacting their customer support.

2. Check signal strength and antenna connection: Make sure that your GOtv decoder is properly connected to your television and the antenna is securely connected to the decoder. Check the cables for any signs of damage. Also, verify that your antenna is properly positioned and aligned to receive a good signal.

3. Rescan for channels: Perform a channel rescan on your GOtv decoder. This action will prompt the decoder to search for available channels and update its channel list. Refer to your decoder’s user manual or the GOtv website for instructions on how to perform a channel scan.

4. Reset your decoder: Try resetting your GOtv decoder by turning it off, unplugging it from the power source, waiting for a few minutes, and then plugging it back in. Allow the decoder to restart and check if the channels appear after the reboot.

5. Check for service outages or maintenance: Occasionally, there might be technical issues or scheduled maintenance in your area that could affect your signal reception. Check the GOtv website, social media pages, or contact their customer support to inquire about any known service outages or maintenance activities.

6. Contact GOtv customer support: If you have tried the above steps and you are still experiencing issues, it is best to reach out to GOtv customer support directly. They will be able to assist you further and troubleshoot the problem specific to your account and location.

Remember, troubleshooting steps may vary depending on the specific model of your GOtv decoder. It’s always a good idea to consult the user manual or the GOtv support resources for more detailed instructions.

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